Rules of Procedure


General Provisions

Seller’s data

The online shop ‘Delicious food from Podlasie’ operating at is run by Wiejska Chata, ul. Przejezdna 2/26 Ignatki-Osiedle, 16-001 Kleosin. NIP 542-288-61-29. Regon: 200019192

 The headquarters of is located in Ignatki-Osiedle, ul. Przejezdna 2/26, 16-001   Kleosin. Contact  is possible via:

1. mobile phone: 790 444 284

2. e-mail: 




Shop – the online shop operating at, selling the products in its offer via the Internet

Seller: Wiejska Chata

Weekdays: all weekdays from Monday to Friday except for holidays in Poland

Ordering time: time in which the shop completes an order and forwards the delivery in the form chosen by the Customer.

Customer: a natural person, a legal person or a legal unit who does not have a legal personality; this person purchases in the shop.

Customer Account - a database containing customer data used to execute orders and customer order history.

Bank transfer - payment made by the Customer in the bank via an online or landline account or at the post office in the postal order service.

Electronic transfer - payment made by the Customer from an on-line bank account via system.



Taking and realization of orders

The seller sells products particularly by the Internet. The orders are also taken by the website The orders are also taken by:


-phone:  790 444 284



The orders via the website can be placed 24/7 throughout the year. Placing the order is understood as filling in and sending the form that is in the shop. Placing the order is the offer to buy the products. The customer is obliged to comply with the actual state of the order form.

Customers may also register and create an account in the shop in which data and customer information about his/her activities is collected. The provision of services under the Store Account is perpetual. The Customer has the right to terminate the contract with the Seller at any time by filling in a form including a declaration of termination. The above does not apply to situations in which the Seller realizes an order placed by the Customer. In such a case, the effect of the termination of the contract will take place at the time the order is fulfilled.

In order to create an account: go to the website and select: ‘Register’ -> ‘Create an account’ in the upper right corner, then complete the form. With the confirmation of registration, an agreement is concluded regarding keeping the account between the Customer and the Seller, the subject of which are services provided by the Seller on the terms specified in the Regulation.

In the case of a legal person and an organizational unit with no legal personality, all activities of this entity in the Shop may only be performed by a person who is authorized to perform all activities related to the use of the Shop on behalf of that entity and to exercise all rights and obligations of that entity as a Customer.


The Customer who places an order chooses:

-the selection of ordering products,

-the way of delivery and its address,

-the address on which an invoice is to be issued (if the customer needs an invoice);

-the payment methods


Right after placing an order (registration of the order in the Shop system by the service), the Customer receives an e-mail confirming that the order has arrived in the shop. The message may contain a request to confirm the order placed by the Customer. The Seller reserves the right to confirm the order by phone. The sales contract between the Seller and the Customer is concluded at the moment the Seller confirms the acceptance of the order.


The shop begins the order realisation every Wednesday if the following requirements are met:

-in case the orders placed with the chosen method of payment by electronic bank transfer or by credit card via online payment systems, the receipt by the Shop the confirmation of the correct performance of the operation from the payment operator;

-in the case of orders placed with the selected method of payment by bank transfer, the receipt by the Shop of the effect of a transfer to the bank account indicated at the order.


In each case, the Seller reserves the right to verify the order. The order will be considered as placed only if all data allowing the correct identification of the customer such as a phone number or email address will be placed.

Unjustified refusal to accept the order by the Customer is seen as a violation of the rules stated in the Regulation.

In the case of the unavailability of the product (no product in the warehouse) and there is no possibility to realize an order within 7 days, the Shop has the right to terminate the contract.

In this case, the Shop notifies the Customer about the lack of possibility to fulfill the order not longer than 7 (seven) days, from the date of the agreement. The Shop gives back the money to the Customer.

In the case of unavailability of the products covered by the order and the inability to fulfill the order within 7 days, the Customer is informed by the Shop personnel about the status of the order and decides on the method of its implementation (partial implementation or cancellation of the entire order).

A limited number of products is allocated to promotional sales, the orders are made in the order in which confirmed orders are received for these products, until stocks covered by the form of sales are exhausted. If the products are depleted from promotional sales, the Shop will inform the Customer about it. In this case, the Shop will be entitled to withdraw from the contract. A VAT invoice or receipt is issued for each order  in accordance with the Customer’s  instructions specified in the order form.

The Seller publishes information about the products at the website The information does not constitute an offer within the meaning of the Civil Code law but as an invitation to negotiate.

The agreement between two Parties – the Customer and Shop concerning purchasing the products is terminal and lasts within the order realization time. The place concerning purchasing the products in the Shop is the delivery address stated by the Customer.




Changes in the orders

The Customer is allowed to change the order  until its realization time (i.e. until the order is scheduled for sending). The Customer may withdraw the order until its sending.

Changes in the order are possible by contacting the Customer Service Department via e-mail:  or phone at 790 444 284. Modifications in the orders sent by email regarding the change: the customer address, delivery address and instructions refund of overpayment will be accepted only if the instruction is forwarded from the e-mail address registered at the Customer Account.


The price of the products and delivery costs

All prices on the website are gross prices (they include VAT). For every product sold, a VAT invoice or receipt is issued according to the Customer’s instructions. The VAT invoice can be delivered electronically on the e-mail address stated by the Customer or in the traditional form. All prices of products placed on the website are given in Polish zloty and include VAT. The price for each product is binding at the time the customer orders products. The Seller reserves the right to change the prices of products in the offer of the Shop, to introduce new products to the offer, to carry out and cancel promotions on websites or to introduce changes in them. The above-mentioned entitlement does not affect the prices of products in the orders placed before the effective date of the price change, the conditions of promotional campaigns or sales. Delivery costs will be added to the order according to the delivery price list on the day the customer places the order. The table with the information on delivery costs is available in ‘Delivery and Payment’ section and ‘Shipment table’ section.


Realization and Delivery time

Delivery time is from 2 to 7 from the day the agreement was made depending on the kind of products. For each product, availability of the product on which the delivery time depends is given. More information on the delivery time and availability of products can be found at the bottom of the page in ‘Product availability’ section. The Orders are delivered via courier on the address stated by the Customer.  

In case of delivery in Poland by courier, delivery time is 1-2 working days. In case of delivery in the EU by courier, delivery time is 2-5 working days. In case of delivery in Białystok and nearby towns by courier, delivery time is 12 hours.                        

Delivery time stated in 5.1 and 5.2 points is the declared time by the courier company and the Seller is not responsible for its extension. The Seller is not liable for non-delivery or the delay in delivery caused by the customer who provided the incorrect delivery address.


Payment Methods

The Customer is obliged to pay for the products ordered in the Shop, including delivery costs no longer than 14 days from the moment the contract was made provided that the payment takes place on delivery.

The Customer may choose the following payment methods for the ordered products with delivery in Poland:

-payment on delivery by cash (in case of delivery of an order by courier or Shop courier),

- payment by electronic transfer or credit card provided by electronic payment system.

-payment in the form of bank transfer made from any bank or post to bank account: BRE BANK S.A. (mBank) 83 1140 2004 0000 3802 7462 4683 (regardless of the form of delivery / receipt).

The Customer may choose the following payment methods for the ordered products with delivery outside Poland:

-payment by electronic transfer or credit card via electronic payment systems (regardless of the form of delivery);

-payment by bank transfer made from any bank or post to bank account: BRE BANK S.A. (mBank) 83 1140 2004 0000 3802 7462 4683




The provisions from VII pt. of the Shop regulation apply only on the territory of the countries within the European Union. We kindly ask you to pay a close attention to the condition of the package on its delivery moment. Please check if the package is not damaged, i.e. mechanically or if the seal does not show any signs of interference (if the tape is not damaged), etc. If there is any damage, please open the package in the presence of the courier and check if the ordered products were not damaged during transport. If the products are damaged, spilled, crumpled, etc. please create a complaint protocol in the presence of the courier. In the event of a complaint, the Shop says that it is not the Customer’s responsibility to create the report and its absence is not a condition for any claims against the Shop to the Customer and does not limit Customer’s rights.

Within 2 days of receiving the delivery, the Customer may demand a full refund and send the package back within 2 days from the request. The product must be returned unchanged unless a change was necessary within the normal course of management.

The Customer, who is a consumer, may withdraw from the agreement without any reason and without incurring costs by submitting a relevant statement to the Seller within 30 days of receiving the product. The statement can be submitted in the form delivered to the Customer, who is a consumer, along with the products. In order to comply with the deadline, it is enough to send a statement before its expiry date.

The declaration on the withdrawal from the agreement should be sent to the address:

Wiejska Chata ul. Przejezdna 2/26 Ignatki-Osiedle, 16-001 Kleosin. NIP 542-288-61-29. Regon: 200019192, Tel. 790 444 284, e-mail:

In case of withdrawal from the agreement,  the Customer, who is a consumer, is obliged to return the products immediately, no longer than within 2 days from the withdrawal day unless the Shop suggests it will collect the products itself. To meet the deadline, it is enough to return the products before its expiry date.

In case of withdrawal from the agreement, the Shop will return the Customer all payments, including the delivery costs, no later than within 14 days from the date of receipt of the Customer’s statement of withdrawal from the agreement. If the Customer chose a method of delivery other than the cheapest one offered by the Shop, the Shop will not be obliged to reimburse the Customer for any additional costs.

The store refunds the payment using the same method of payment used by the Customer unless the customer explicitly agrees to a different method of return which is not associated with any other costs.

If the Shop has not offered to collect the products from the Customer itself, it may withhold the return of payments from the Customer until the products are returned or the Customer has provided the evidence of the return depending on which event occurs as first.

The Customer, who is a consumer, is responsible for reducing the value of the products as a result of using them in a way that goes beyond necessary to state the nature, characteristics and functionality of the products.

 The Customer, who is a consumer, in case of contract termination, pays all the costs for the returned products.

The right of withdrawal established from a distance contract is not available to the consumer in relation to the agreements:

-in which the price depends on the fluctuations on the market, which the Seller does not control, which may occur before the deadline for withdrawal

-in which the product is subject to rapid deterioration or have a short expiry life

-in which the product is delivered in a sealed package, after opening it cannot be returned because of health protection or hygiene reasons, if the package was opened after delivery

-in which products are things which, after delivery, and due to their nature, are jointly connected with other things.



All products available in the Shop are brand new, free of physical and legal defects and they have been legally established into the Polish market. The seller is responsible for the products’ defects according to the law regulations. In case of selling products that are not consumer ones, provisions included in the Civil Code on warranty are excluded. The Seller is responsible for the defects which existed at the moment they were given to the Customer (in case of personal collection) or at the moment of shipping (in case of courier delivery) or the defects which resulted from selling the products at the moment on the basis of applicable law. In case of selling products that are not consumer ones, provisions included in the Civil Code on warranty are excluded.

If the sold product has some defects, the Customer may submit a statement for price reduction or withdrawal from the contract unless the Seller immediately and without any inconvenience for the buyer replaces the product which is free of defects or remove the defect.

If the Customer is a Consumer, he / she can demand a new product instead of removing a defect suggested by the Seller unless it is impossible to bring things to compliance in the manner chosen by the Customer or  this requires excessive costs compared to the way suggested by the Seller. A reduced price should be of the one from the Contract in which the value of the product with a defect remains the value of the product without a defect. Complaints shall be taken into consideration within 7 days from notification. The Customer shall be notified about the result of the complaint by e-mail or by phone. Sending a faulty product is on the Seller’s costs.  If the Seller does not respond to the Customer’s  requests within 7 days, it means that the requests are fully justified. In each of the above cases, when the realization of Customer’s requests involves the delivery of a new or a repaired product, the Seller pays the costs.


 Address to submit a statement

In case the Customer is going to submit a refund, withdrawal from the contract, statement or a complaint, this can be done in one of the ways:

-send a statement on e-mail address:

-send a statement on address: Wiejska Chata ul. Przejezdna 2/26 Ignatki-Osiedle, 16-001 Kleosin

In the statement we kindly ask to precisely specify its kind, the circumstances for its statement and, if it is required, according to the following provisions, the reason for the notification.


Personal Data

When submitting the order in the Shop, the Customer agrees to provide their personal data which is collected and stored  in the Seller’s database. Providing personal data by the Customer and consent to its processing is necessary to complete the order by the Seller. The customer is liable for providing false personal data.  Personal data is protected according to the Act of 29.08.1997 “On the Protection of Personal Data” (Journal of Laws No. 133, item 883) in a way that prevents access to it by third parties.

Personal data referred to in point 1 is processed by the Data Administrator - Wiejska Chata ul. Przejezdna 2/26 Ignatki-Osiedle, 16-001 Kleosin. NIP 542-288-61-29 Regon: 200019192

Personal data entrusted to the Store: name, surname, address, e-mail address, telephone number. The data is needful to:

-set up the Customer’s account and fulfill the order,

-provide marketing offers and commercial information by the Seller electronically if the Customer agreed to it.

Each customer has the right to inspect personal data and request to supplement, update, rectify, temporary or permanent suspension of its processing or removal, if they are incomplete, out-of-date, untrue or have been collected in violation of the law or is no longer necessary to the realization for which it has been collected, and has the right to make a written request to cease processing the data. After registration, the Customer may make changes referred to in the previous sentence on the Shop’s website in ‘Your Account’ section.

The entrusted personal data to the Store is collected and secured in accordance with the rules set up in the lawful acts:

-the Act of 29.08.1997 on personal data protection (consolidated text Journal of Laws No. 101 of 2002, item 926, as amended)

-the Act of 18.07.2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended) 

-Regulation of 29.0.04 of the Minister of the Interior Issues and Administration regarding personal data processing documentation and technical conditions as well as organizational conditions that should be met by devices and IT systems used to process personal data (Journal of Laws No. 100, item 1024 ).

 After delivery, the Seller, as part of the contract with the Customer, is entitled to send the Customer an e-mail to complete survey to state his/her opinion on the transaction. The Customer is entitled but not obliged to complete it.              


Final provisions

Any disputes between the Seller and the Customer shall be resolved by the common court competent, in accordance with the provisions of the Code of Civil Procedure. The Customer who is the Consumer may use the out-of-court method to deal with complaints and pursue claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Warsaw. Information on how to access the abovementioned mode and procedures for resolving disputes can be found at the address: under the section “Settlement of consumer disputes”.

In the issues not covered in the following Regulations, provisions of applicable law shall apply, in particular the Act of 23 April 1964 of Civil Code (Journal of Laws 1964 No. 16 item 93, as amended) and the Act of 30 May 2014 on the consumer rights. (Journal of Laws 2014 item 827).

The Regulations oblige from the date of September 1, 2015 and apply to all the orders placed from the date.

The Seller shall be entitled to change the Regulations. The change is effective in the date stated by the Seller no shorter than 7 days from the date providing the amended Regulations, with the reservation that orders commenced prior to the entry into force of the changes are carried out on the current basis.

When you log in to the Store for the first time after the changes come into force, the Customer will be notified of such changes and the possibility of their acceptance. Refusal to accept the changes is tantamount to terminating the contract with the Seller.